FAQ

Was it your agency that denied or suspended my fingerprint clearance card?

No, the Department of Public Safety denied or suspended your fingerprint clearance card. The Board of Fingerprinting is an agency independent from DPS. If you have questions about why you fingerprint clearance card was denied or suspended, you should contact DPS at (602) 223-2279.

I just received a letter saying that my fingerprint clearance card was denied or suspended. Whom do I call if I have questions?

If you have questions about why your card was denied or suspended, you should contact the Department of Public Safety (DPS) at (602) 223-2279. If you have questions about requesting a good cause exception, you should contact the Board of Fingerprinting. Please click our Contact Us link to get in touch with the Board staff.